Shipping policy

Last Updated: June 18, 2026

Thank you for shopping with Lunzyx. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Contact Information

Lunzyx
100 King Street West, Suite 5700
Toronto, ON M5X 1C9
Canada

Email: hello@lunzyx.shop

Phone: +1 416-555-2101

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Please note:

  • Orders are not processed on weekends or public holidays.
  • Processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.
  • Customers will receive an order confirmation email after purchase.

Shipping Times

Estimated delivery times vary depending on the destination:

Destination Estimated Delivery Time
Canada 5–12 Business Days
United States 5–12 Business Days
United Kingdom 6–15 Business Days
Australia & New Zealand 7–15 Business Days
Europe 6–15 Business Days
Rest of the World 7–20 Business Days

These delivery estimates are provided as guidelines only and are not guaranteed.

Shipping Rates

Shipping fees are calculated at checkout based on the destination, shipping method, and order value.

Occasionally, Lunzyx may offer free shipping promotions, which will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become available after shipment.

If you have not received tracking information within several days after shipping confirmation, please contact us at hello@lunzyx.shop.

Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Other government-imposed fees

These charges are determined by the destination country and are the responsibility of the customer.

Lunzyx does not control or collect these charges and cannot estimate their amount.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate and complete.

If an order is returned due to an incorrect or incomplete address:

  • Additional shipping charges may apply for reshipment.
  • Original shipping fees may not be refundable.
  • Delivery delays may occur.

Lost Packages

If your package appears to be lost in transit:

  1. Contact the shipping carrier using your tracking number.
  2. Contact us at hello@lunzyx.shop.

We will assist in opening an investigation with the carrier where appropriate.

Packages officially confirmed as lost by the carrier may qualify for replacement or refund at our discretion.

Stolen Packages

Once tracking indicates that an order has been delivered to the address provided by the customer, Lunzyx is not responsible for stolen packages.

Customers are encouraged to:

  • Use secure delivery locations.
  • Monitor tracking updates.
  • Contact local authorities if theft is suspected.

Delayed Deliveries

Delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Carrier disruptions
  • Public holidays
  • Natural disasters
  • Labor strikes
  • Transportation issues

Lunzyx is not liable for shipping delays caused by third-party carriers or external events.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Include your order number.
  • Provide clear photographs of the damaged item(s) and packaging.

After review, we may provide a replacement, exchange, or refund where appropriate.

Split Shipments

In some situations, items within the same order may be shipped separately from different fulfillment locations.

Customers will not incur additional shipping charges for authorized split shipments.

Delivery Refusal

If a shipment is refused by the customer:

  • Original shipping charges are non-refundable.
  • Return shipping and handling fees may be deducted from any eligible refund.

Force Majeure

Lunzyx shall not be held responsible for delays or failures in shipping caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Customs delays
  • Transportation interruptions
  • Epidemics or pandemics
  • Labor disputes
  • Acts of war or terrorism

Contact Us

For questions regarding shipping, delivery, or tracking, please contact:

Lunzyx Customer Support

Email: hello@lunzyx.shop

Phone: +1 416-555-2101

Address: 100 King Street West, Suite 5700, Toronto, ON M5X 1C9, Canada