Payment Policy

Last Updated: June 18, 2026

Thank you for shopping with Lunzyx. This Payment Policy explains the payment methods we accept, billing procedures, and payment-related terms applicable to purchases made through our website.

Contact Information

Lunzyx
100 King Street West, Suite 5700
Toronto, ON M5X 1C9
Canada

Email: hello@lunzyx.shop

Phone: +1 416-555-2101

Accepted Payment Methods

Lunzyx accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Other secure payment methods displayed at checkout

All payments must be successfully authorized before orders can be processed and shipped.

Currency

Unless otherwise stated, all prices displayed on our website are charged in the currency shown at checkout.

Customers are responsible for any currency conversion fees, foreign transaction fees, or bank charges imposed by their financial institution.

Payment Authorization

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method.
  • The billing information provided is accurate and complete.
  • You authorize Lunzyx and its payment service providers to charge the full amount of your order, including applicable taxes and shipping fees.

Orders may be delayed or canceled if payment authorization cannot be obtained.

Billing Information

Customers are responsible for providing accurate billing information, including:

  • Full legal name
  • Billing address
  • Payment card details
  • Contact information

Failure to provide accurate billing information may result in order cancellation or processing delays.

Order Verification

To protect customers and prevent fraudulent transactions, Lunzyx reserves the right to:

  • Verify payment information.
  • Request additional identification or documentation.
  • Contact customers for order confirmation.
  • Cancel orders suspected of fraud or unauthorized activity.

If verification cannot be completed, the order may be canceled and any authorized charges refunded.

Taxes

Applicable sales taxes, VAT, GST, or other government-imposed charges will be calculated and displayed at checkout when required by law.

Customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities for international shipments.

Pricing Errors

While we strive to maintain accurate pricing, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical error, system issue, or supplier update, Lunzyx reserves the right to:

  • Refuse or cancel affected orders.
  • Correct pricing errors.
  • Issue a full refund if payment has already been processed.

Customers will be notified if such an issue affects their order.

Failed or Declined Payments

Orders will not be processed if payment is:

  • Declined by the payment provider.
  • Rejected by the issuing bank.
  • Flagged for security concerns.
  • Incomplete or unsuccessful.

Customers should contact their bank or payment provider if payment issues occur.

Secure Transactions

Lunzyx uses industry-standard security measures and encrypted payment processing systems to help protect customer payment information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers submit payment information at their own risk.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times generally range from 5–10 business days, depending on the customer's bank, card issuer, or payment provider.

For complete details regarding refunds, please refer to our Return & Refund Policy.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to resolve concerns promptly and fairly.

Fraudulent or abusive chargebacks may result in:

  • Order cancellation
  • Account restrictions
  • Refusal of future transactions

Changes to This Payment Policy

Lunzyx reserves the right to modify or update this Payment Policy at any time.

Changes will be posted on this page with a revised "Last Updated" date.

Continued use of our website after any updates constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding payments, billing, or refunds, please contact:

Lunzyx Customer Support

Email: hello@lunzyx.shop

Phone: +1 416-555-2101

Address: 100 King Street West, Suite 5700, Toronto, ON M5X 1C9, Canada