Refund policy

Last Updated: June 18, 2026

Thank you for shopping with Lunzyx. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.
  • The item must not be a final sale item.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or final sale items
  • Perishable goods
  • Personal care items that have been opened or used

Return Process

To initiate a return, please contact us at:

Email: hello@lunzyx.shop

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your return request is approved, we will provide instructions on how and where to send your package.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photographs of the item and packaging. We will evaluate the issue and provide a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times typically range from 5–10 business days, depending on your financial institution.

Original shipping fees are non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged;
  • The item is defective; or
  • The wrong item was received.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

For exchange requests, please contact us at hello@lunzyx.shop.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may have already entered processing and cannot be guaranteed for cancellation.

Contact Information

Lunzyx

Email: hello@lunzyx.shop

Address: 100 King Street West, Suite 5700, Toronto, ON M5X 1C9, Canada

Phone: +1 416-555-2101